FREE SHIPPING WITH CASH WALLET THROUGHOUT ITALY

Information

This page describes the order process, the economic conditions, the payment methods, the shipping times and costs, the returns and refunds policy, the right of withdrawal and the main information on the processing of personal data relating to purchases made on the site. www.watchcenter.it.

The site is managed by:
Watch Center
Via Giambattista Bodoni, 1/D, 10123 Turin (TO), Italy
VAT number: 12745240015 – REA: O–1313449
Telephone: +39 011 817 0477
E-mail: info@watchcenter.it

1. Ordering process and conclusion of the contract

  1. Product selection
    Customers can browse the online shop, select the desired watches, and add them to their cart using the appropriate button on the product page or the store page.
  2. Cart and order summary
    The cart displays the selected products, their price, any shipping costs, and the total. Before proceeding to checkout, the customer can change or remove the items added.
  3. Billing and shipping information
    To complete your order, you must fill out the "Billing Details" form with the required information (email, first name, last name, company name (if applicable), country/region, street and house number, city, province, telephone number). The customer guarantees that this information is accurate and up-to-date.
  4. Choosing the payment method
    The customer selects one of the payment methods available in the order summary, as indicated in the payments section of this page.
  5. Acceptance of the terms and privacy policy
    Before confirming the order, the customer must declare that they have read and accepted the Terms and Conditions and the Privacy Policy of the site by selecting the required box. The complete documents can be consulted at any time via the links in the footer of the site.
  6. Sending the order
    The order is submitted by clicking the "Place Order" button. Until that point, the customer can correct any errors in the data entered.
  7. Confirmation of receipt and conclusion of the contract
    After placing the order, the customer receives a confirmation email with a summary of the purchased products and order details. The sales contract is considered concluded when the payment is correctly authorized by the payment service provider and the order is accepted by Watch Center, which begins shipping preparation.
  8. Acceptance reservation
    Watch Center reserves the right to refuse an order if the product is out of stock, incomplete or incorrect billing/shipping information, payment authorization is not received, or other legitimate reasons arise. In such cases, any amounts already charged will be refunded in full.

2. Prices, VAT and invoicing

  1. Prices
    All watch prices listed on the site are in Euros (€). Unless otherwise indicated on the product page, prices include VAT in accordance with current legislation.
  2. Price variations
    Watch Center reserves the right to change prices at any time; however, for confirmed orders, the price indicated on the website at the time the order is placed will apply.
  3. Additional expenses
    Any shipping costs are indicated in the cart and on the checkout page before confirming the order.
  4. Invoicing/tax document
    For each order, a tax document is issued using the information provided by the customer during checkout. The customer is responsible for the accuracy and completeness of the information provided.

3. Payment methods

Payments made on the site can be completed using the following methods, available on the checkout page:

  • Credit or debit card (e.g. Visa, Mastercard, American Express, and other supported cards), via the secure payment gateway Stripe.
  • PayPal, via PayPal account or cards linked to your PayPal profile.
  • Payment cards, through the enabled circuits indicated on the checkout page.

Payment is considered complete when the transaction is properly authorized by the respective payment institution and the gateway used. If authorization is not received or the transaction fails, the order will not be confirmed or will be automatically canceled.

Payment data is processed directly by the respective providers (Stripe, PayPal) in compliance with their security standards. Watch Center does not store customer payment card details.

4. Shipping: times, costs and methods

  1. Shipping methods
    Watches are shipped via a specialized security service, to ensure maximum security when transporting valuables.
  2. Covered areas and free shipping
    Shipments are made throughout Italy. Shipping by armored vehicle is free for all orders throughout Italy, as indicated in the banner on the website. Any different conditions for international shipping or additional services will be communicated to the customer during checkout or by direct contact.
  3. Shipping and delivery times
    Orders are prepared and handed over to the transport service within a reasonable time after payment confirmation. Delivery times vary based on the destination and the availability of the security transport service; Watch Center will provide the customer with tracking information as soon as it is available.
  4. Risk and responsibility upon delivery
    The risk of loss or damage to the products passes to the customer upon physical delivery to the indicated address. Upon receipt of the package, the customer is required to verify its integrity. Any visible damage to the packaging must be immediately reported to the courier, placing a reservation on the shipping document, and reported promptly to Watch Center by email.

5. Returns and refunds

  1. Defective or non-compliant products
    In the event of a defective product or one that does not conform to the description published on the website, the customer must contact Watch Center within a reasonable time of receipt, sending an email with the order number, a description of the problem, and, where possible, photographic documentation.
  2. Claim Verification
    Upon receiving the report, Watch Center will carry out the appropriate checks and inform the customer of the procedures for any return or replacement.
  3. Proposed solutions
    If the complaint is deemed well-founded, Watch Center may propose, as appropriate:
  • replacement of the product with an identical or equivalent one;
  • total or partial refund of the price paid;
  • recognition of a purchase voucher to be used on the site.
  1. Refund Policy
    Refunds are made using the same payment method used for the purchase, unless otherwise agreed in writing with the customer, and may include the price of the product and initial shipping costs, if applicable.
  2. Return costs
    In the event of a defective or non-compliant product, the return costs will be borne by Watch Center, according to the instructions provided to the customer during the return authorization process. In other cases (withdrawal due to second thoughts), the rules set out in Section 6 apply.

6. Right of withdrawal (consumer)

  1. Scope of application
    If the customer is acting as a consumer (a natural person acting for purposes outside of any business or professional activity), they have the right to withdraw from the purchase contract without having to provide reasons, within 14 days from the day on which they or a third party designated by them (other than the courier) acquires physical possession of the goods.
  2. How to exercise the right of withdrawal
    To exercise the right of withdrawal, the customer must send Watch Center an unequivocal declaration (for example by email or letter) within 14 days of receiving the products, indicating:
  • your identification data;
  • the order number;
  • the products for which you intend to exercise the right of withdrawal;
  • the clear will to withdraw from the contract.

A downloadable withdrawal form is available, the use of which is optional. Watch Center will confirm receipt of the withdrawal notice without delay on a durable medium (e.g., by email).

  1. Returning products
    Following the exercise of the right of withdrawal, the customer must return the products without undue delay and in any case within 14 days of the notification of withdrawal, using suitable packaging to preserve their integrity. The products must be returned intact, unused, complete with any accessories and original documentation (e.g., box, booklets, warranties).
  2. Return costs
    Unless otherwise indicated, the direct cost of returning the products is the customer's responsibility. Given the nature of the items (valuable watches), we recommend using an insured and tracked shipping service.
  3. Refund of amounts
    Watch Center will refund the customer all payments received for the returned products, including the standard delivery costs initially incurred (excluding any additional charges for additional services chosen by the customer), within 14 days of receiving the notice of withdrawal. The refund may be withheld until the goods are received or the customer demonstrates having returned them, whichever occurs first. Refunds will be made using the same payment method used for the order, unless otherwise agreed.
  4. Exceptions to the right of withdrawal
    The right of withdrawal may be excluded in the cases provided for by current legislation (Article 59 of the Consumer Code), for example, for clearly personalized or made-to-measure products. In such cases, any exclusion is indicated on the product sheet.

7. Product Warranty

All watches sold by Watch Center are used and fully serviced in our in-house laboratory before being put on sale. Each watch purchased comes with a standard 12-month warranty from the date of purchase, covering defects not attributable to normal wear and tear, accidental damage, tampering, or improper use by the customer.

To exercise the warranty, the customer must contact Watch Center providing the order number and a description of the defect found.

8. Processing of personal data (GDPR profile)

The personal data provided by the customer during the order and payment phase (name, surname, address, email, telephone number, billing information, payment information) are processed by Watch Center exclusively for:

  • managing your shopping cart, orders, and payment transactions;
  • the shipping and delivery of the purchased products;
  • the issuing of tax documents;
  • fulfillment of legal obligations in accounting, tax and consumer protection matters;
  • the management of returns, refunds, complaints and after-sales assistance;
  • sending communications strictly related to the order placed.

Providing the data marked as mandatory during checkout is necessary to complete the purchase agreement and proceed with shipping. Failure to provide this information will prevent the order from being processed.

The processing is carried out in compliance with EU Regulation 2016/679 (GDPR) and applicable national legislation, as detailed in the Privacy Statement and Cookie Policy published on the website, which form an integral part of this policy and can be consulted at any time via the links in the footer.

The data may be disclosed to third parties strictly necessary for the execution of the contract, including:

  • couriers and transport services (security vehicles) for the delivery of products;
  • payment service providers (Stripe, PayPal), who process financial data according to their own security standards and in compliance with the GDPR;
  • technical providers of the e-commerce platform (WordPress/WooCommerce);
  • Google (analytics and marketing), Facebook (marketing and statistics), Microsoft Clarity (statistics), as indicated in the Privacy Statement.

The data is not sold or transferred to third parties for marketing purposes not authorized by the customer.

The customer can exercise the rights recognized by current privacy legislation at any time, including:

  • right to access your personal data;
  • right to rectification or updating;
  • right to erasure